Customer Value
Expedite response to users from days to minutes, improve CSPs customer service quality with fast customer complaint handling
Terminal - network - 3rd party fast demarcation engine，support 15+ issue categories,improve FCR & AHT.
Enable the visualization of the customer experience to both senior management and customer support staff in order to improve the manageability of the customer experience
CE Dashboard, SOC surveillance screen
Improve proactive care capabilities for value-user experience, satisfying customer relationships, and increasing revenues.
Proactive care for VIP customer experience (KQI based), identify network failure cause by automatic analysis based on fault tree.
Fast accurate demarcation of non-network related issues, to support end-to-end resolution of customer problems and improve the brand experience.
Fast service quality issue demarcation, fast OTT service modeling
Technical Topics
High Value OTT Service Quality Operation Management
High Value OTT Service Quality Operation Management
To transfer HUAWEI SmartCare capabilities in OTT domain: service quality modeling and evaluation, real-time quality monitoring, Smart fault tree demarcation capability to assurance customer experience and enhance terminal user coherency, thus improves the operator competitiveness.
LTE Voice Experience Assurance
LTE Voice Experience Assurance
On the basis of end-to-end network interface deployment and correlation ability, experience oriented KPI modeling, monitoring and demarcation method, and LTE voice thematic analysis, the sub solution helps the operation department with CSFB assurance and VoLTE assurance from both network level and subscriber level perspective.
Data Service Quality Operations
Data Service Quality Operations
Aims to ensure E2E experience satisfaction and provide operators with measurable, visible and manageable solutions by establishing user experience-oriented solutions covering tools and processes.
Traditional Channel Customer Care Enhancement
Traditional Channel Customer Care Enhancement
Provides complaint analysis portal (based on knowledge base) to customer care department in order to improve the efficiency of CC complaint handling.
Related Solutions
N&SQI Solution
N&SQI Solution
The N&SQI (Network and Service Quality Improvement) solution aims to provide superior network service experience and thereby enhance the Operator’s brand image.
Customer Experience Analytics
Customer Experience Analytics
helps to identify and rectify problems, improve customer satisfaction and Network NPS, reduce churn, and discover new business opportunities.
Related Products
Network Optimization Service
Improves GSM/UMTS/LTE network performance, improves network resource utilization, resolving network problems such as call drop, resource congestion, handover failure, access failure.
Service Quality Management
SQM E.O.T is the main product supporting SOC solution which provides one-stop service quality management solutions, helps operators transformation from network-centric operations to service-centric operations.
Customer Experience Assurance
Helps to identify and rectify problems in operators' network, update service processes, target customer satisfaction improvement, help discover new business opportunities, and deliver proactive customer care.
SEQ Analyst
As a customer experience management platform, SEQ Analyst uses big data analysis to manage service quality and network performance, handles customer complaints and supports precision and real-time marketing.