iMaster NCE-FAN
Historically, optical network carriers relied on demographic and bandwidth dividends for profitability. Today, the industry is entering a new era, driven by the rise of smart home devices and AI appliances that are transforming the way people live. Within five years, each household is projected to have over 50 networked devices, while applications for gaming, live streaming, education, and emerging AI tools (such as text generation, digital art, and knowledge interaction) continue to multiply. Amid this surge in connected devices, AI applications, and home networking demands, carriers must enhance their experience assurance capabilities to deliver seamless, responsive, and differentiated connectivity.
To address this need, NCE-FAN innovatively combines the CEI Measurement Model and Telecom Foundation Model into an HBB Master with proactive detection and automatic optimization capabilities. This solution enhances home broadband assurance through intelligent potential subscriber detection, intelligent experience optimization, and intelligent fault diagnosis.
Key Features
Intelligent Potential Subscriber Detection – Accelerating HBB Service Growth: Most carriers today identify potential subscribers based on service packages and NE KPIs, which fail to reflect actual user experience, resulting in inaccurate user requirement profiling and low conversion. NCE-FAN addresses this challenge by examining six key indicators: experience CEI, Wi-Fi coverage, home STA, user activeness, application preferences, and home networking. With over 110 subscriber profile tags, carriers can now pinpoint potential users with greater precision. Deployments have proven highly effective for FTTR networking, gigabit/10G upgrades, and game acceleration. In the case of a Middle Eastern carrier, the HBB Master increased marketing success rates by 6x and reduced acquisition costs by 32%.
Intelligent Experience Optimization – Proactive HBB Assurance: Currently, carriers struggle to detect poor-QoE issues remotely, leading to over 90% complaint-driven resolutions, high dissatisfaction, and churn. NCE-FAN AssurSpirit leverages the CEI scoring model to detect and measure issues like frame freezing, disconnections, and slow response. It automatically diagnoses low-CEI users and provides resolutions—remotely resolving channel interference or configuration errors, while dispatching work orders to field engineers for on-site issues like weak optical signals or suboptimal Wi-Fi coverages. This preemptive approach prevents complaints before they arise. In a China Mobile regional deployment, the HBB Master reduced complaint-driven work orders by 60% and churn by nearly 20%.
Intelligent Fault Diagnosis – Automating HBB Complaint Resolution: Traditional fault diagnosis relies heavily on field engineers, requiring high expertise and manual queries, which inflate labor costs. The HBB Master automates complaint handling, significantly reducing manual operations. CompSpirit integrates diagnosis templates, enabling remote resolution for over 80% of fault incidents. For field engineers, FMEMate serves as a real-time assistant, providing over 30 troubleshooting scenarios without requiring backend support. In a regional China Mobile deployment, the HBB Master reduced the average resolution time by 53%, decreased on-site visits by 50%, and lowered backend-dependent work orders by 59%.
With the explosive growth of home networking and AI applications, carriers face both opportunities and the challenge of meeting complex service demands, necessitating the replacement of manual processes with AI. By embedding AI into optical networks, carriers can build ADN L4 autonomous networks that drive intelligent service growth, seamless user experiences, and efficient maintenance. This transformation unlocks revenue growth, cost reduction, and operational efficiency, heralding the era of F5G-A all-optical premium operations and unleashing the full potential of AI.