Privacy Policy for Huawei's Customer Satisfaction Survey

Huawei Technologies Co., Ltd. (hereinafter referred to as "Huawei", "we", or "us") performs this customer satisfaction survey while providing various technical and management support. Huawei is fully aware of the importance of your privacy and will respect it. This Privacy Policy (hereinafter referred to as "Policy") describes how Huawei will use and protect your personal data and privacy when you participate in Huawei's customer satisfaction survey (hereinafter referred to as "Survey"). Please read this Policy carefully. Before collecting your personal data, Huawei will inform you of the data collection for specific products or services through supplementary policies or notifications.

This Policy describes:

1. How We Collect and Use Your Personal Data

2. How We Use Cookies and Similar Technologies

3. How We Disclose Your Personal Data

4. How to Access or Modify Your Personal Data

5. How We Protect Your Personal Data

6. Third-party Providers and Their Services

7. International Transfers of Your Personal Data

8. Updates to This Policy

9. How to Contact Us

1. How We Collect and Use Your Personal Data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. After you read and agree to this Policy, Huawei will collect your personal data for market or satisfaction surveys. The satisfaction survey will be conducted through an online questionnaire, face-to-face interview, telephone interview, or video call interview. In this survey, we will collect and process the following personal data:

(1) Online questionnaire: name, position, department, company name, email address, and phone number (optional)

(2) Face-to-face interview, telephone interview, or video call interview: name, gender, position, department, company name, email address, and phone number.

We may use your personal data for the following purposes:

(a) Inviting you to participate in future market or satisfaction surveys with your consent. These surveys are mainly carried out through face-to-face interviews, telephone interviews, or online questionnaires. If you do not wish to receive this invitation, you can unsubscribe from this service at any time by sending an email to customersurvey_carrier@huawei.com

(b) Improving our products and services through internal audits, data analysis, and research.

(c) Complying with and implementing applicable legal requirements and relevant industry standards.

Huawei may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify a natural person, for example, statistics such as the website access volume. Huawei collects such data to understand how users use its websites, products, and services. In doing so, Huawei can improve its services and better satisfy customer needs. Huawei may, at its own discretion, collect, use, process, transfer, or disclose non-identifiable data.

Huawei does its best to isolate your personal data from non-identifiable data and uses the two types of data separately. Any personal data that is linked with non-identifiable data will still be recognized and processed as personal data.

Huawei will process your personal data on the basis of appropriate legitimacy in accordance with applicable laws, including:

(1) Processing your personal data with your consent. To improve our products and services, we will process your personal data based on our or a third party's legitimate interests when we contact you about a market survey or satisfaction survey. These legitimate interests include: enabling us to more effectively manage and operate our business and provide products and services; safeguarding our business, systems, products, services, and customers; complying with internal policies and processes in terms of internal management; other legitimate interests described in this Policy.

(2) Processing your personal data as a necessary part of complying with and fulfilling legal obligations.

2. How We Use Cookies and Similar Technologies

To ensure our website works normally, we may at times have a small piece of data known as cookies stored on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. Cookies allow websites to store data, such as your preferences and items in your shopping cart.

Like many other websites or Internet service providers, Huawei uses cookies to improve user experience. Session cookies are deleted after each access, while persistent cookies remain in place after multiple accesses. Cookies allow websites to remember your settings, such as the language, font size on your computer or mobile device, or other browser preferences. This means that users do not need to reset preferences for each access. Without cookies, a website treats you as a new visitor each time you load a web page. For example, if you are redirected from a website's log-in page to another web page, you would have to log in again when returning to the original website because it is not able to recognize you.

Huawei will not use cookies for any purpose not stated in this Policy. You can manage or delete cookies based on your preferences. For more details, visit AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers can be configured to block cookies. However, if you do so, you may have to manually change your user settings each time you visit our website. Visit the link for your browser to learn how to change its cookie settings:

Internet Explorer
Google Chrome
Mozilla Firefox
Safari
Opera
2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use similar technologies such as web beacons and pixel tags on our websites. For example, when you receive an email from Huawei, it may contain a click-through URL which links to a Huawei web page. If you click the URL, Huawei will track your visit to understand your preferences for products and services and to improve customer services. A web beacon is usually a transparent image embedded into a website or email. A pixel tag in an email lets us know if the email was opened. If you do not want your activity to be tracked this way, you can unsubscribe from the Huawei mailing list at any time.

Your decision to use our website means that you agree to enable cookies, web beacons, and pixel tags as described above.

3. How We Disclose Your Personal Data

We will only disclose your personal data if the following conditions are met, and will not otherwise disclose your personal data to third parties.

(1) Disclosing to Huawei subsidiaries or authorized partners: At your request, Huawei may need to provide you with certain services through Huawei subsidiaries or some partners. Therefore, Huawei needs to share some of your personal data with relevant subsidiaries or its partners to provide you with the corresponding service. Huawei strictly prohibits its subsidiaries and partners from using your personal data for any other purpose.

(2) Disclosing to follow legal requirements: Huawei may provide your personnel data when required by law, litigation, judicial organs, or governments.

4. How to Access or Modify Your Personal Data

Please ensure that all the personal data you submit is accurate. Huawei works to keep your personal data accurate, complete, and up-to-date.

To the extent required by law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object to or restrict our use of your personal data, and (iv) request us to delete your personal data from our database. If you want to exercise these rights, please email us at customersurvey_carrier@huawei.com Your written request may be required to ensure security. We may decline your request if we reasonably believe that it is fraudulent or infeasible, or may jeopardize the privacy of others.

If allowed by law, you have the right to withdraw your consent at any time when Huawei processes your personal data with your consent. However, withdrawal does not affect the legitimacy or effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.

For EU visitors, if you believe the way we process your personal data does not comply with applicable data protection laws, you can contact the relevant EU data protection authorities. For information about contacting these authorities, please visit:
http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

5. How We Protect and Retain Your Personal Data

Huawei attaches importance to the security of personal data. We will use the appropriate physical, managerial, and technical measures to protect your personal data from any unauthorized access, disclosure, use, or alteration, or damage or loss. Examples include cryptographic technologies to ensure data confidentiality, trusted protection mechanisms to prevent malicious attacks, access control mechanisms to ensure that personal data can only be accessed by authorized personnel, and security and privacy protection training courses to enhance employees' awareness of the importance of personal data protection. Huawei is committed to protecting your personal data; however, please note that no security measure is perfect. In the event of an information breach, Huawei will handle the incident in accordance with applicable laws and regulations and take all reasonable measures to mitigate or eliminate the impact of the incident.

We will retain your personal data within the period necessary to achieve the purposes stated in this Policy, unless an extension of the retention period is required or permitted by law. The data retention period may vary with scenario, product, and service. The standards Huawei uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc.

6. Third-party Providers and Their Services

During this Survey, you may receive content or web links from Huawei and our third-party partner (hereinafter referred to as "third party"). The third party of Huawei's customer satisfaction survey is Ipsos (China) Consulting Co., Ltd. (hereinafter referred to as "Ipsos"). We will share some of your personal data with Ipsos, which will use that data to contact you for the survey on behalf of Huawei. We share your personal data only for legitimate, justified, necessary, specific, and clear purposes, and only supply our partners with personal data that is necessary to provide you services. In addition, we will sign a non-disclosure agreement (NDA) and data processing agreement (DPA) with our partners, requiring them to keep your personal data completely confidential in strict accordance with our instructions, this Policy, and any other relevant NDAs, and prohibit them from using your personal data for any other purpose. Furthermore, we will require partners to take security measures to ensure the security of your personal data.

7. International Transfers of Your Personal Data

In this Survey, your personal data will be transferred to China. China's data protection laws may differ from those of your country. In such circumstances, Huawei will take measures to ensure that the collected data is processed as required by this Policy and applicable laws. When the personal data of data subjects is transferred from the EU to a country or region where the European Commission has not confirmed an adequate level of data protection, we will use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer from a data subject in the EU, or implementing security measures like anonymizing personal data before making a cross-border transfer. You can click here to view a copy of the EU's standard contract clauses.

8. Updates to This Policy

Huawei reserves the right to update or modify this Policy at any time. We will release the latest Policy here in the event of any update. If we make major changes to this Policy, we may also notify you by other means such as notices on our website or direct notifications. You are welcome to access this Policy at any time to learn more.

9. How to Contact Us

If you have any doubts, comments, or suggestions, please send an email to customersurvey_carrier@huawei.com to contact us. If you have any privacy complaints or issues and want to contact Huawei Data Protection Officer (DPO), please click here

If you are not satisfied with our response, especially if our personal data processing behavior jeopardizes your legitimate rights and interests, you can also resolve the issue through external channels, such as filing a lawsuit to the competent court, or filing a complaint to the industry self-regulation association or related management organization of the government.

Last updated: March 2021