Facing new technology trends like SDN/NFV network, IES will in the near future become the front-end service system and a customer-oriented product and solution development platform that builds the industry ecosystem. IES will rapidly enable service agility and innovation by bringing automation and intelligence to the network.

Fault Management

Fault Management integrates with multi-vendor and multi-domain EMS/network elements and provides centralized alarm management with single view of alarms. It realizes automated multi-vendor and cross domain alarm handling through rich alarm correlation rules and auto ticket creation rules which is in a service package.

Service Desk Management

Service Desk Management is enterprise oriented O&M process management system, supporting both CT and IT O&M processes. It encapsulates with best practices coming from extensive O&M experiences in global projects, performs ticket processing based on O&M processes and improves O&M efficiency through automation. SDM provides online drag and drop process studio whereby user or customization developer is able to customize the process quickly.

Performance Management

Performance Management is communication service provider oriented network performance management system supporting end to end performance management for both mobile and fixed network. It provides automatic and semi-auto rule based network performance management including performance monitoring, performance troubleshooting and analysis through the encapsulation of Huawei best practices in performance management. Additionally, PM standard integration framework enables fast system integration with external systems such as trouble ticket, fault management, inventory management and service quality management.

Workforce Management

Workforce Management is a system for the O&M of telecommunications in field maintenance services, to provide visualizing management for task, engineer, site and vehicles, based GIS and Mobile technology to realize assigning the right engineer to the right jobs at the right time and right place. Using the “Three time methodology” (travel time, operating time, idle time) to improve the efficiency of field maintenance continuously.

Inventory Management

Inventory Management is a single solution to manage multi-vendor, multi-technology, multi-network and CT/IT resources. The solution is designed based on rich meta-data driven models to manage physical, logical, and service objects with industry standard-based practices. The solution is also based on time-spanning management against the resources status not just as of today, but also at any stage in the past or the future. The solution provides the capability to manage full network resource life-cycle from planning, engineering, asset readiness, provision to maintenance stages.

Test & Diagnosis

Test & Diagnosis (T&D) is built with a test process engine and a test & diagnosis knowledge management model developed from the research result from 100,000+ trouble tickets.

Provide E2E test and diagnosis for fixed network service across home network, access network and application. T&D improves first call resolution of customer care, fault location efficiency of NOC as well as reduce field visit.

IES

IES core capabilities include Real-time, on-demand, E2E service & resource orchestration; Closed-loop service assurance that enables elastic scale in and scale out; Model driven micro-service chaining architecture that support agile service development; Open APIs that boost Telco revenue.