The fast growth of the telecom industry, rapid technological advances, and quick convergence of multiple technologies and products has resulted in ever expanding and more complicated telecom networks. These developments pose huge challenges and risks to network stability.

Using the Huawei Secure Service solution, Huawei provides professional assurance services to 45 out of 50 top global operators and around-the-clock technical support services to operators in more than 170 countries, 1500+ networks, serving around 3 billion of the worlds’ population.

•   Three-tier service hierarchy (TAC/GTAC/R&D) provides for global “Follow the Sun” service;
•   Comprehensive ITR (Issue to Resolution) processes and IT support platform;
•   3 Global Technical Assistance Centers and Technical Assistance Centers of 9 languages provide holistic technical support service;
•   9 Global Spare Parts Service Centers, 700+ Spare Parts Stock Locations provides a fast and accurate spare parts delivery service;
•   3900+ customer support engineers, 65000+ R&D engineers, 7x24 quick response;